Understand your purchase options.

Request help

Contact support with your order number, purchase email and a short description of the issue. Do not send full card details. Refunds are not processed automatically by submitting the contact form.

Self-paced courses

Try the free first lesson before purchasing. If paid access fails, contact support so the issue can be investigated. Refund requests are reviewed individually, taking the product, access history, reason and applicable consumer rights into account.

Live sessions

For cancellation or a requested change, contact support as early as possible before the session. If INTERTEACH cancels a paid session, contact support to arrange a replacement date or refund. Contact support before booking if you need to confirm cancellation arrangements.

Approved refunds

Approved refunds are handled against the original order using the available payment-provider process. Processing time depends on the provider. Fully refunded course or class items no longer provide paid access.

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